We use a rapid response mechanism, 24-hour online customer service + 48 hours of technical diagnosis at any time online counseling, do not have to worry about not finding the docking person.
Provide full life cycle maintenance for the purchased products, from product installation guidance to extended warranty service coverage, to ensure worry-free use.
Provide customers with worry-free solutions, parts supply + equipment upgrades + trade-in, damaged parts we can provide new, want to upgrade the product can also contact us.
一,Privacy Protection
This privacy statement discloses the privacy practices for www.gako-aquarium.com. This statement applies solely to information collected by this website. It will notify you of the following:
1.What personally identifiable information is collected, how it is used, and with whom it may be shared.
2.Choices available to you regarding the use of your data.
3.Security procedures in place to protect against the misuse of your information.
4.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only access/collect information you voluntarily provide via email or other direct contact. We will not sell or rent this information to anyone.
We will use your information to respond to your inquiries. We will not share your information with any third party outside our organization except as necessary to fulfill your request (e.g., shipping orders). Unless you ask us not to, we may contact you via email in the future to inform you about promotions, new products/services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of future communications at any time. Contact us via the email address or phone number provided on our website to:
Review any data we hold about you.
Change/correct any data.
Request deletion of your data.
Express concerns about our use of your data.
Security
We protect your information both online and offline. Sensitive information (e.g., credit card data) is encrypted during transmission. Verify security by checking for a closed lock icon or "https" in your browser. Offline, only authorized personnel handling specific tasks (e.g., billing) access personally identifiable information. Servers storing such data are kept in secure environments. Report any privacy concerns immediately via email.
二,Product Warranty
(1) Water Pump Products
Warranty Coverage:
Core Motor: 1-year warranty
Impeller Assembly: 1-year warranty
Waterproof Sealing Ring: 1-year warranty
Common Issues & Solutions:
Excessive Noise: Ensure full submersion in water.
Reduced Flow/Head Pressure: Clear blockages in the inlet/filter sponge; ensure proper submersion and correct pipe diameter.
Pump Failure: Replace magnetic rotor if startup is difficult; keep pump away from strong magnetic fields.
Flow/Head Variations: Actual performance may differ due to voltage frequency or pipe diameter mismatches.
(2) Lighting Systems
Saltwater/Freshwater Light Warranty Details:
|
Component |
Warranty Period |
|
LED Beads |
1 year |
|
Power Adapter |
1 year |
|
Waterproof Structure |
1 year |
Custom Services:
Spectrum customization
Housing customization (mold development)
Power adjustment
三,Value-Added Services
OEM/ODM customization support
四,Service Quality Commitments
Repair Efficiency: 72-hour video diagnosis for common issues.
Genuine Parts: 100% traceable original components.
Service Tracking: Permanent electronic work order archiving.
五,Environmental Responsibility
This product is made from high-quality recyclable materials. At end-of-life, dispose of it separately from household waste at designated recycling points per local regulations to protect natural resources and public health.
六,Product Warranty Terms
This warranty card is valid only with the dealer's official stamp. Products are covered for 12 months from the purchase date (verified by original sales documents).
Exclusions:
1.Invalid/altered sales documents or mismatched product information.
2.Damage from misuse, improper operation, disassembly, or unauthorized modifications.
3.Damage due to incorrect installation per manuals.
4.Normal wear and tear (e.g., consumables).
5.Damage from force majeure (e.g., earthquakes, fires).
Additional Notes:
1.Warranty does not cover non-aquarium applications.
2.Free repairs apply only to warranty-covered issues; other services may incur fees.
3.Present this document for repairs; retain it securely.
4.Product specifications may vary by batch; final interpretation rests with the company.